Frequently Asked Questions

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  1. How much is shipping?

    Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Shop items can't be shipped with pre-orders. More shipping information can be found at

  2. How will my order be shipped?

    Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please note shipping timeframes do not include time needed to fulfill your order. Visit our shipping page for further clarification.

  3. What is the return policy?

    Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.

  4. What are the terms for Preordering?

    Please read all terms thoroughly before agreeing to purchase via the pre-order system. Any cancellation of a pre-ordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All pre-orders are non-refundable. Discounts may not be applied to pre-order items.

  5. Have a question or need help?

    If you have any questions regarding the products sold on this site or an order placed on Hinge Store, please start a conversation with Customer Service here. All other inquiries, please email [email protected]